SHIPPING & RETURNS

Shipping Policy

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Longer delays may apply depending on volume and time of year.

When your order is ready to be shipped, you will receive a shipment confirmation email. We ship via USPS Priority mail with signature confirmation. The majority of our orders are shipped within 7-14 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the USPS site. To track the order, click on the tracking number provided in the email 24-48 hours after you receive the tracking number for an update. If the tracking has not updated after 48 hours, please email salonivy.info@gmail.com.

Sometimes tracking does not update right away. This does not mean your order has not shipped. It simply means the post office has not scanned the package. Please allow up to 5-7 business days (USA) for your order to arrive after you received the tracking number. If this time has passed, and your order has not been delivered, please email us at salonivy.info@gmail.com.

If you have not received an email with your tracking number after 14 business days, please check your junk/spam inbox then contact us. Shipping emails are sent to the email address you entered at checkout when placing your order. Please be sure to enter the correct email address at checkout.


Return & Exchange Policy

ALL SALES ARE FINAL.

All orders are customized based on your selection and will take 7-14 business days to create. Due to the nature of this product, we do not give refunds, exchanges or credits for any reason. Any unauthorized returns will be refused and returned to you. Please read all disclosures and FAQ prior to making a purchase. Once we receive your order we begin processing the order immediately. Please be sure you have chosen the correct style, color and length before checking out. We do not offer any warranties, guarantees or repairs. We are not responsible for a unit that does not fit. Custom unit colors are made to order. Once the order is submitted, the order cannot be changed. The custom color you choose will be as close as possible to the photo you attach. We will do our very best to match the color, however there is no guarantee the color will be exactly as your reference photo or description. By completing your purchase, you agree to these terms. Please email salonivy.info@gmail.com for any other questions or concerns.

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